ethical mail

Terms and Conditions

Last updated 1st July 2019 (view changes, previous version).

Acknowledgement and acceptance of terms

You agree to be bound by these terms and conditions by signing up for an Ethical Mail email account. This service is provided by Ethical Mail Association Incorporated, a not-for-profit association registered with Consumer Affairs Victoria, Australia. In the following, "we", "us" and "our" are references to the Ethical Mail Association Incorporated.

We will notify all customers of any changes to these terms. You accept and agree to these changes if you continue to use our email services. You may also terminate your email account following such a notification.


When you sign up for an email account, you will need to pay the service fee within three weeks or your email address reservation will lapse. After we received the service fee, we will create your email account including:

We will not display any advertisements on our website or in your email account. If your email storage reaches its capacity, you will not be able to receive emails. You can request to increase or decrease your storage space which will change the service fee.


The service fee depends on the size of your chosen email storage space. For each Gigabyte (GB) of storage space you need to pay AUD 12.00 per year. It is payable by bank transfer into our account. If your account is unpaid for more than two months, we will terminate the email account and delete all data attached to it.

The service fee may change from time to time. In that case we will change these terms and conditions and notify you. You can then decide to adjust your payments or adjust your storage space. As a not-for-profit organisation we will never charge more than we need to provide our services.

Limitations and Guarantees

Whilst we provide our services with due care and skill, we do not guarantee that our services will be free from errors or interruptions. For each day on which our services are not available for more than 4 hours due to mistakes on our behalf, you can use our services free of charge for one additional day. If you are not able to use our services for more than 7 days within a month, you may terminate your email account and you will be eligible for a refund of your remaining credit plus one month of service fee.

Your obligations

Your email account is protected by a password. It is your responsibility to keep that password secret. You must change your password immediately if an unauthorised third party may have discovered it. You are responsible for any actions authorised by your password.

You are not allowed to use our services to send unsolicited or unauthorised advertising or mass emails. You are not allowed to send more than 500 emails per hour and not more than 1000 emails per day.

Privacy Policy

Our Privacy Policy below is part of these terms and conditions. You understand that we need some of your personal information to provide our services as set out in our Privacy Policy.


You may terminate your email account at any time by contacting us via your email account or by written notice. If you do so within the first 30 days after we created your account, you are eligible for a refund. A refund has to be requested within 30 days of terminating your email account.

Upon termination, we will delete all data related to your email account.

A terminated email address may be recycled and used by another person one year after its termination.

Applicable law

These terms and conditions are governed by and are to be construed in accordance with the laws of Victoria, Australia.

Any questions or feedback regarding these terms and conditions are welcome at

Privacy Policy

Providing email services requires us to collect and store some data that may be personal. We collect only data required to provide our services. We do not disclose personal information to third parties except where required by law.

During sign-up you choose a new email address. That email address may be a pseudonym. It is visible to administrative staff members.

You also provide us with an existing email address. It is only used to contact you to complete the sign-up process. You can then ask us to delete it. Otherwise, we will keep it to contact you in case you lose your password.

Whenever you use our services, you need to be authenticated via your password. We do not store your password. We only store a check value derived from your password (cryptographic hash).

You enter your password during log-in which is then verified using the stored hash. The transmitted password is discarded after the log-in process, leaving only the hash. You can change your password through our website at any time.

The log-in on our website uses session cookies for authentication. They are unique identifiers your computer stores until you log out. They are not used for any other purpose than validating that you are logged in.

By using our services, you are transmitting emails including email addresses, dates and other meta data through our systems. These emails may be stored on our servers for your convenience.

We never log into your account and read your emails. As long as you don't use end-to-end encryption, system administrators have the technical ability to access your emails, but are not allowed to do so.

Whenever you save information like contacts, filter settings or signatures through our website, they will be stored on our servers. They are only used for their specific purposes.

We use Digital Pacific Pty Ltd as our hosting provider. That means the physical computers on which your emails and related data are stored are owned and maintained by Digital Pacific Pty Ltd. They do not sell or rent your data. They comply with the Australian Privacy Principles.

They disclose data only where required by law. You can view their privacy policy at their website.

Before you can use our services, we require a payment via bank transfer. You do not have to transfer the money from your own account. We provide you with a reference number to associate payments with your email account. As an incorporated association, we are required by law to keep these records for seven years.

If you have any further questions, please send them to