ethical mail

content-2018-05-07.html.md → content-2019-07-01.html.md RENAMED
@@ -1,150 +1,154 @@
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- ### Terms and Conditions
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- Last updated 7 May 2018.
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#### Acknowledgement and acceptance of terms
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You agree to be bound by these terms and conditions by signing up for an
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Ethical Mail email account. This service is provided by Ethical Mail
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Association Incorporated, a not-for-profit association registered with
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Consumer Affairs Victoria, Australia. In the following, "we", "us" and "our"
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are references to the Ethical Mail Association Incorporated.
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We will notify all customers of any changes to these terms. You accept and
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agree to these changes if you continue to use our email services. You may also
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terminate your email account following such a notification.
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#### Services
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- After signing up for an email account, you will need to pay the service fee,
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- before we create your email account. The service includes:
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-
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- * your choice of email address in the form "chosen.name@email.org.au"
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- * ability to send and receive emails
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- * 1 GB storage space within your email account
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- * access through our website
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- * access via all email software supporting standard protocols IMAP, POP3
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- and SMTP
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* access secured by industry standard encryption (SSL/TLS)
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* carbon neutral hosting on servers in Australia through Digital Pacific
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Pty Ltd
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We will not display any advertisements on our website or in your email
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account. If your email storage reaches its capacity, you will not be able to
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- receive emails. You can request to increase your storage space for an
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- additional fee.
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#### Fees
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- The service fee is AUD 1.00 per month. It is payable by bank transfer into our
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- account. You need to pay for at least one month in advance. If your balance is
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- negative for more than two months, we will terminate the email account and
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- delete all data attached to it.
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-
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- Additional storage space is provided for AUD 1.00 per 1 GB per month.
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#### Limitations and Guarantees
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Whilst we provide our services with due care and skill, we do not guarantee
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that our services will be free from errors or interruptions. For each day on
50
which our services are not available for more than 4 hours due to mistakes on
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our behalf, you can use our services free of charge for one additional day. If
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you are not able to use our services for more than 7 days within a month, you
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may terminate your email account and you will be eligible for a refund of your
54
remaining credit plus one month of service fee.
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#### Your obligations
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Your email account is protected by a password. It is your responsibility to
59
keep that password secret. You must change your password immediately if an
60
unauthorised third party may have discovered it. You are responsible for any
61
actions authorised by your password.
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You are not allowed to use our services to send unsolicited or unauthorised
64
advertising or mass emails. You are not allowed to send more than 500 emails
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per hour and not more than 1000 emails per day.
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#### Privacy Policy
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Our Privacy Policy below is part of these terms and conditions. You understand
70
that we need some of your personal information to provide our services as set
71
out in our Privacy Policy.
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#### Termination
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You may terminate your email account at any time by contacting us via your
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email account or by written notice. If you do so within the first 30 days
77
after we created your account, you are eligible for a refund. A refund has to
78
be requested within 30 days of terminating your email account.
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Upon termination, we will delete all data related to your email account.
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A terminated email address may be recycled and used by another person one year
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after its termination.
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#### Applicable law
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These terms and conditions are governed by and are to be construed in
88
accordance with the laws of Victoria, Australia.
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Any questions or feedback regarding these terms and conditions are welcome at
91
[contact@email.org.au](mailto:contact@email.org.au).
92
93
* * *
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### Privacy Policy
96
97
Providing email services requires us to collect and store some data that may
98
be personal. We collect only data required to provide our services. We do not
99
disclose personal information to third parties except where required by law.
100
101
During sign-up you choose a new email address. That email address may be a
102
pseudonym. It is visible to administrative staff members.
103
104
You also provide us with an existing email address. It is only used to contact
105
you to complete the sign-up process. You can then ask us to delete it.
106
Otherwise, we will keep it to contact you in case you lose your password.
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108
Whenever you use our services, you need to be authenticated via your password.
109
We do not store your password. We only store a check value derived from your
110
password (cryptographic hash).
111
112
You enter your password during log-in which is then verified using the stored
113
hash. The transmitted password is discarded after the log-in process, leaving
114
only the hash. You can change your password through our website at any time.
115
116
The log-in on our website uses session cookies for authentication. They are
117
unique identifiers your computer stores until you log out. They are not used
118
for any other purpose than validating that you are logged in.
119
120
By using our services, you are transmitting emails including email addresses,
121
dates and other meta data through our systems. These emails may be stored on
122
our servers for your convenience.
123
124
We never log into your account and read your emails. As long as you don't use
125
end-to-end encryption, system administrators have the technical ability to
126
access your emails, but are not allowed to do so.
127
128
Whenever you save information like contacts, filter settings or signatures
129
through our website, they will be stored on our servers. They are only used
130
for their specific purposes.
131
132
We use Digital Pacific Pty Ltd as our hosting provider. That means the
133
physical computers on which your emails and related data are stored are owned
134
and maintained by Digital Pacific Pty Ltd. They do not sell or rent your data.
135
They comply with the [Australian Privacy Principles](https://www.oaic.gov.au
136
/privacy-law/privacy-act/australian-privacy-principles).
137
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They disclose data only where required by law. You can view their privacy
139
policy at [their website](https://www.digitalpacific.com.au/about/agreements
140
/privacy-policy/).
141
142
Before you can use our services, we require a payment via bank transfer. You
143
do not have to transfer the money from your own account. We provide you with a
144
reference number to associate payments with your email account. As an
145
incorporated association, we are required by law to keep these records for
146
seven years.
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If you have any further questions, please send them to
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[privacy@email.org.au](mailto:privacy@email.org.au).
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1
+ ## Terms and Conditions
2
3
+ Last updated 1st July 2019 ([view changes](terms-diff.html), [previous version
4
+ ](terms-conditions-privacy/2018-05-07.html)).
5
6
#### Acknowledgement and acceptance of terms
7
8
You agree to be bound by these terms and conditions by signing up for an
9
Ethical Mail email account. This service is provided by Ethical Mail
10
Association Incorporated, a not-for-profit association registered with
11
Consumer Affairs Victoria, Australia. In the following, "we", "us" and "our"
12
are references to the Ethical Mail Association Incorporated.
13
14
We will notify all customers of any changes to these terms. You accept and
15
agree to these changes if you continue to use our email services. You may also
16
terminate your email account following such a notification.
17
18
#### Services
19
20
+ When you sign up for an email account, you will need to pay the service fee
21
+ within three weeks or your email address reservation will lapse. After we
22
+ received the service fee, we will create your email account including:
23
+
24
+ * your choice of email address in the form chosen.name@email.org.au
25
+ * email storage space as described under Fees
26
+ * ability to send and receive emails through our website and any email
27
+ software supporting the standard email protocols IMAP, POP3 and SMTP
28
* access secured by industry standard encryption (SSL/TLS)
29
* carbon neutral hosting on servers in Australia through Digital Pacific
30
Pty Ltd
31
32
We will not display any advertisements on our website or in your email
33
account. If your email storage reaches its capacity, you will not be able to
34
+ receive emails. You can request to increase or decrease your storage space
35
+ which will change the service fee.
36
37
#### Fees
38
39
+ The service fee depends on the size of your chosen email storage space. For
40
+ each Gigabyte (GB) of storage space you need to pay AUD 12.00 per year. It is
41
+ payable by bank transfer into our account. If your account is unpaid for more
42
+ than two months, we will terminate the email account and delete all data
43
+ attached to it.
44
+
45
+ The service fee may change from time to time. In that case we will change
46
+ these terms and conditions and notify you. You can then decide to adjust your
47
+ payments or adjust your storage space. As a not-for-profit organisation we
48
+ will never charge more than we need to provide our services.
49
50
#### Limitations and Guarantees
51
52
Whilst we provide our services with due care and skill, we do not guarantee
53
that our services will be free from errors or interruptions. For each day on
54
which our services are not available for more than 4 hours due to mistakes on
55
our behalf, you can use our services free of charge for one additional day. If
56
you are not able to use our services for more than 7 days within a month, you
57
may terminate your email account and you will be eligible for a refund of your
58
remaining credit plus one month of service fee.
59
60
#### Your obligations
61
62
Your email account is protected by a password. It is your responsibility to
63
keep that password secret. You must change your password immediately if an
64
unauthorised third party may have discovered it. You are responsible for any
65
actions authorised by your password.
66
67
You are not allowed to use our services to send unsolicited or unauthorised
68
advertising or mass emails. You are not allowed to send more than 500 emails
69
per hour and not more than 1000 emails per day.
70
71
#### Privacy Policy
72
73
Our Privacy Policy below is part of these terms and conditions. You understand
74
that we need some of your personal information to provide our services as set
75
out in our Privacy Policy.
76
77
#### Termination
78
79
You may terminate your email account at any time by contacting us via your
80
email account or by written notice. If you do so within the first 30 days
81
after we created your account, you are eligible for a refund. A refund has to
82
be requested within 30 days of terminating your email account.
83
84
Upon termination, we will delete all data related to your email account.
85
86
A terminated email address may be recycled and used by another person one year
87
after its termination.
88
89
#### Applicable law
90
91
These terms and conditions are governed by and are to be construed in
92
accordance with the laws of Victoria, Australia.
93
94
Any questions or feedback regarding these terms and conditions are welcome at
95
[contact@email.org.au](mailto:contact@email.org.au).
96
97
* * *
98
99
### Privacy Policy
100
101
Providing email services requires us to collect and store some data that may
102
be personal. We collect only data required to provide our services. We do not
103
disclose personal information to third parties except where required by law.
104
105
During sign-up you choose a new email address. That email address may be a
106
pseudonym. It is visible to administrative staff members.
107
108
You also provide us with an existing email address. It is only used to contact
109
you to complete the sign-up process. You can then ask us to delete it.
110
Otherwise, we will keep it to contact you in case you lose your password.
111
112
Whenever you use our services, you need to be authenticated via your password.
113
We do not store your password. We only store a check value derived from your
114
password (cryptographic hash).
115
116
You enter your password during log-in which is then verified using the stored
117
hash. The transmitted password is discarded after the log-in process, leaving
118
only the hash. You can change your password through our website at any time.
119
120
The log-in on our website uses session cookies for authentication. They are
121
unique identifiers your computer stores until you log out. They are not used
122
for any other purpose than validating that you are logged in.
123
124
By using our services, you are transmitting emails including email addresses,
125
dates and other meta data through our systems. These emails may be stored on
126
our servers for your convenience.
127
128
We never log into your account and read your emails. As long as you don't use
129
end-to-end encryption, system administrators have the technical ability to
130
access your emails, but are not allowed to do so.
131
132
Whenever you save information like contacts, filter settings or signatures
133
through our website, they will be stored on our servers. They are only used
134
for their specific purposes.
135
136
We use Digital Pacific Pty Ltd as our hosting provider. That means the
137
physical computers on which your emails and related data are stored are owned
138
and maintained by Digital Pacific Pty Ltd. They do not sell or rent your data.
139
They comply with the [Australian Privacy Principles](https://www.oaic.gov.au
140
/privacy-law/privacy-act/australian-privacy-principles).
141
142
They disclose data only where required by law. You can view their privacy
143
policy at [their website](https://www.digitalpacific.com.au/about/agreements
144
/privacy-policy/).
145
146
Before you can use our services, we require a payment via bank transfer. You
147
do not have to transfer the money from your own account. We provide you with a
148
reference number to associate payments with your email account. As an
149
incorporated association, we are required by law to keep these records for
150
seven years.
151
152
If you have any further questions, please send them to
153
[privacy@email.org.au](mailto:privacy@email.org.au).
154